Montana’s WISPWest.net prides itself on being the best in customer service and satisfaction. We always take the extra step to make sure every customer is treated with that extra special service they deserve. With a knowledgeable, fast, and friendly staff, WISPWest.net is here for you.
WISPWest.net has over 35 years combined real world wireless experience. We have founded our entire company upon 100% customer service and satisfaction. We utilizes state of the art technology to bring secure, reliable, high speed bandwidth to southwestern Montana. We use only the best, carrier-class equipment to ensure reliability, redundancy, and high throughput throughout our network. Our network monitoring system alerts us to any problems on the network so that we can fix the issue quickly to reduce downtime.
WISPWest.net stands for excellence. We take pride in our work and make sure that our wireless network is always up, always fast, and always there when you need it. We provide quick installation times and professional installs. Sign up today for the next generation of High Speed Wireless Internet.
TCT was originally a rural cooperative, Tri County Telephone Association, Inc., formed in 1953 to provide local telephone service to rural Big Horn Basin Wyoming customers in Burlington, Emblem, Otto, Hamilton Dome, Hyattville, and Ten Sleep. In 1956, the first dial tone was made available to these areas.
Beyond regular telephone service (which was our initial sole purpose) we’ve ushered in growth over the years in Internet and television services as well as other state-of-the-art offerings.
BluePrint Managed Business SolutionsTCT offers BluePrint solutions for your business when you want to get to the next level with your phone, data storage, IT services, and security. Our managed services mean you can spend less time worrying about the technology side of your business, and let us provide the service and satisfaction you expect from TCT. Talk to us today about how BluePrint Managed Business Solutions can work for you, so you don’t have to work as hard at running your business. Call us at 800-800-7806 or contact us online today.
WISPWest.net Terms of Service
1014 West Park #2 Livingston, MT. 59047 Phone (406) 222-5454
WIRELESS INTERNET ACCESS AGREEMENT
This online agreement is entered into by and between you the subscriber (Subscriber) and WISPWest.net LLC (Provider) with offices at 1014 West Park #5, Livingston Montana 59047, for the purpose of establishing the terms and conditions under which Provider will furnish Wireless Internet Access Service.
SERVICE TO BE PROVIDED. Provider, under the terms of this agreement, will furnish to Subscriber the selected package of Wireless Internet Access Service agreed upon at time of installation.
TERM OF THE AGREEMENT. This Agreement shall be in effect for an initial term commencing with service inception and continuing for as long as service is being provided. Customer has the right to cancel subscription to service(s) at any time. WISPWest.net owns all equipment, antennas, cables, and select software and upon any termination all equipment must be returned to WISPWest.net. Any unreturned equipment will be billed to the Subscriber in the amount of $400.00 for equipment fees.
CHANGES TO SERVICE. Subscriber may choose to change their Wireless Internet Access package/speed without violating the terms of this agreement. A change fee may be required to implement the change. A move of service will incur a minimum fee of $75.00. Excess cabling and multiple workstation moves will incur normal hourly labor rates beyond the basic $75.00 equipment move fee. Early termination charges will not apply during the time frame in which a move of equipment occurs and service is reestablished.
PAYMENT SCHEDULE. Subscriber will be billed installation charges, as well as the appropriate rates for the Wireless Internet Access Service speed selected at the time of the first bill. Provider reserves the right to request payment for any and all equipment associated with the initial installation for wireless Internet access in advance. Wireless Internet Access Service charges are due and payable monthly in advance. Failure to pay monthly service charges by the 15th day of the month, shall give Provider the right, without liability, to temporarily disconnect Wireless Internet Access Service. The Provider is not liable for any loss of business, loss of phone service, or any style of Internet services from a deactivated Internet account. A returned check will be considered non-payment of the account. Restoration of service will require payment of any unpaid balance and a reconnect charge of $50 may be applied. If service is not reconnected within seven (7) calendar days, the Wireless Internet Access Service will be permanently disconnected. To restore service after a permanent disconnect, payment of the full unpaid balance, early termination charge, and pre-payment of new installation charges may apply.
Late Payment Fees – A late payment fee of $9.95 per month may be added on accounts not paid within fifteen (15) days of billing (18% annum). Returned Check Charge – A $25.00 processing fee will be charged on all returned checks.
CUSTOMER PROVIDED EQUIPMENT. Any equipment not purchased from Provider is customer provided equipment. Provider is not responsible for support of customer provided equipment and Subscriber will be liable for the expense of a service call if such equipment adversely affects Wireless Internet Access Service.
CUSTOMER INSTALLATION. The installation date and time will be determined by Provider and communicated to Subscriber as early as possible. Prior to or during installation, Subscriber and Provider will determine if Subscriber’s computer(s) are configured appropriately for the Wireless Internet Access Service connection. If not, Subscriber will be required to purchase or provide the appropriate hardware for the service to work. Installation of said equipment can be installed by Provider for a fee. In the event a Subscriber installs a network utilizing the provided Wireless Internet Access Service modem, it is with the clear understanding that Provider is not responsible for any problems that may occur. Provider will not dispatch a technician to Subscriber’s location to resolve any computer and/or network-related problems without an associated fee. Provider will not perform work on any of Subscriber’s computers without an associated fee.
SERVICE CALLS. If Provider is called to Subscriber’s site and it is determined that the problem is other than the Wireless Internet Access Service and/or the Wireless Internet Access interface, a minimum service fee of $75.00 will be charged for the first hour and in half hour increments thereafter. The stated rates apply during regular business hours. Overtime, weekend, and holiday rates will be higher. Travel and related charges may also apply. The provided Wireless Internet Access Service hardware is warranted by its manufacturer for a period of one (1) year. During the one (1) year manufacturer’s warranty period Provider will support the hardware for problems covered by the manufacturer’s warranty. Service calls determined to be the result of an out of warranty Wireless Internet Access Service modem will be charged to Subscriber.
SERVICE DELIVERY. Wireless Internet Access connection speed (3 Mbps to 35 Mbps, depending on package chosen) is measured between Subscriber’s location and the Provider access point. Connection speeds may be lower under conditions of high Internet usage. Actual data transmission or throughput may be lower than the connection speed due to Internet congestion, server or router speeds, protocol overheads, and other factors which cannot be controlled by Provider.
DELAY. Provider will not be liable for any delay in the delivery or installation of Wireless Internet Access Service or for any damages suffered by Subscriber by reason of such delay regardless of whether such delay is directly or indirectly caused by Provider.
CONSEQUENTIAL DAMAGES. Provider is not responsible for any incidental or consequential damages resulting from failure of, or suspension of, Wireless Internet Access services.
Voice Over IP (VOIP). Provider does support, but does not guarantee Voice Over IP Protocol. Any number of factors can take down a Voice Over IP telephone line. We suggest either a backup land line or a cellular phone if you use the Voice Over IP services.
TV Over IP (IPTV). Provider does support, but does not guarantee TV Over IP Protocol. Any number of factors can take down a TV Over IP television line. We suggest either DirecTV, Dish Network, or other TV service provider if you continue to have problems with TV over IP Protocol.
ADDITIONAL TERMS. If either party commences an action against the other party to enforce the provisions of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs from the non-prevailing party. If any provisions of this Agreement are held to be illegal, invalid, or unenforceable, such shall not invalidate the remaining provisions hereof. This contract supersedes any previous agreements, verbal or written. In the event of legal action arising out of or related to this Agreement, including claims for non-payment of amounts owed here-under, Park County, Montana shall be the exclusive jurisdiction and legal venue for said action and this Agreement shall be construed according to the laws for the State of Montana.
Excessive Use Policy
As with all internet service providers, WISPWEST does have an Excessive Use Policy. The vast majority of WISPWEST customers use their connection in a manner that does not infringe on other WISPWEST customers. An extremely small percentage of customers use their WISPWEST connection excessively, or at such extreme high volumes, that they use more than their share of the overall WISPWEST connection. While this high volume use among our customers is very rare (less than 1%), WISPWEST reserves the right to throttle the network speed of any offending customer down to a lower sustained rate. WISPWEST would like to stress that this is an extremely rare occurrence and that it only affects those customers who constantly abuse their connection by maintaining extremely long periods of sustained upstream and downstream traffic that maxes out their connection. WISPWEST expects that almost all its customers will remain unaffected by this as they maintain their normal Internet usage. For those who may need a sustained 24/7 connection, WISPWEST does offer many adaptable solutions to fit your needs such as T1 services.
Commitment of Service
WISPWest.net LLC continually strives to be the premier Wireless Internet Access Service Provider in Montana. As part of this commitment, our Network Operations Center (NOC) Engineers proactively monitor performance on our network backbone to ensure WISPWest.net LLC has adequate backbone bandwidth to accommodate high- speed service for our entire customer base. WISPWest.net LLC offers products that range from dedicated backbone bandwidth (more expensive) to products that are shared backbone bandwidth (less expensive). You should work with your WISPWest.net LLC Sales department to determine which product offering best fits the needs of your business or residence.
It is important to WISPWest.net LLC that our customers clearly understand the difference between purchased bandwidth and throughput. First, some background about the Internet. The Internet is a mesh network comprised of multiple independent Internet Service Providers, Enterprise Level Customers and Residential Customers located throughout the world. As such, there are various WAN routing protocols that make up the Internet including, but not limited to, Frame Relay, ATM, IP over Ethernet and IP over SONET. With these WAN routing protocols come various overhead
requirements that reduce the amount of throughput possible for all Internet customers. In addition, TCP is the primary transport layer protocol utilized throughout the Internet. HTTP (www sites), HTTPS, FTP, TELNET and many other applications utilize the TCP protocol suite as their transport layer protocol. TCP is a connection-oriented protocol thus also has overhead requirements. Most in-depth testing and research shows that the average customer will get optimal throughput of 90% to 99% of their purchased bandwidth. This (90% to 99%) is considered the best possible throughput results and can degrade beyond that should there be congestion on the Internet (whether the congestion be with the source ISP, destination ISP or Internet backbone, including access points or peering points). Keeping the network overhead described above in mind, an example of optimal “throughput speed”• versus “purchased bandwidth”•. Remember that other congestion factors could come in play that reduce this speed but this would be your optimal (best possible) throughput speed.
Finally, WISPWest.net LLC takes great pride in our high-speed network. We also recognize that unexpected traffic on our network and/or the Internet can at times impact our customers reducing their throughput speeds. Many factors are involved in this potential problem and our commitment is that WISPWest.net LLC will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we evolve our network as technologies change thus allowing us to deliver state-of-the-art products to our customers.
Network Management Practices Disclosure
The Federal Communications Commission (“FCC”) requires that Internet service providers disclose the following information regarding any network management practices that Gallatin Wireless Internet LLC, dba WispWest (“WispWest”) employs to manage it’s mass market, retail broadband Internet access service product, including the performance characteristics of our services, and the commercial terms of our service offerings. The disclosure is intended to provide current and prospective subscribers (“end users”) and providers of “edge” products (i.e., providers of content, applications, service and devices accessed over or connected to WispWest’s broadband Internet access service) with sufficient information to make informed choices regarding the use of such services. The information provided below applies solely to the portion of our network that provides mass market retail broadband Internet access service. Other portions of our network may be used to provide other services, such as telephone or television service, each of which are subject to their own terms and conditions of service. In addition, WispWest may enter into arrangements to provide Internet service to third party establishments (including coffee shops, bookstores, hotels, libraries, etc.) who then may offer such service to their customers, guests, or others. Nothing herein is intended to address the network management practices, performance characteristics, or commercial terms that may be adopted by such third party premises operators in connection with their provision of Internet service to others. The information provided herein may be revised from time to time as WispWest deems appropriate and should be read in conjunction with WispWest’s acceptable use policy as part of its Terms of Service available at http://www.wispwest.net/terms-of-service.
I. NETWORK PRACTICES
A. Congestion Management
1. WispWest currently offers multiple levels of Residential and Commercial Internet service.
2. WispWest does not adjust or manage an individual end user’s use of their capacity, but the actual use by an end user can affect the user experience. Downstream refers to the information coming to you from the network and upstream refers to the information going from you to the network. End user experience can be negatively impacted when the end user attempts to run too many tasks simultaneously or by running individual tasks that utilize 100% of the end user’s upstream capacity. For example, uploading large files to cloud-based back up servers may occupy 100% of the end user’s upstream capacity. This could preclude the end user from running other network-related tasks while the file is uploading.
3. The WispWest network is engineered and, as a whole, is shared among its users and has a set capacity for downstream and upstream communication. While WispWest will not manage an individual end user’s capacity, WispWest may take action to manage the capacity of the entire network or part of the network if an end user’s actions unreasonably impact the ability of others to use the network. For example, WispWest may employ reasonable network management practices to protect against security or denial of service attacks that can negatively affect our network and may cause service degradation. End users can minimize the possibility of these problems by maintaining an up-to-date anti-virus program on their computer and following common sense practices like avoiding unsolicited attachments from unknown parties.
4. WispWest wants all end users and edge providers to be able to use the network for all legal purposes at all times. Measures are taken to avoid a single application from overwhelming the network and rendering some end users unable to use the application of their choice or reach the edge provider of their choice. If irregular usage is detected, WispWest will work with the individual customer to correct the issue.
B. Usage Limits
1. WispWest reserves the right to manage network usage to ensure that the activities of a small number of customers do not degrade, inhibit or interfere with the use of our network. The goal is to ensure that all users have reasonable access to the network at all times. Some WispWest packages may include data caps on usage, and overages will be billed at increments after cap is reached.
C. Application Specific Behavior
1. WispWest does not discriminate against or prevent users of its broadband Internet access service from accessing lawful content or services; running lawful applications and services of their choice; or connecting their choice of legal devices, so long as such applications, services and/or devices do not harm the network or the provision of broadband Internet access service, facilitate theft of service, or harm users of the service. Moreover, WispWest does not impair or degrade specific content, applications, services or non-harmful devices so as to render them effectively unusable, subject to any reasonable network management practices described herein.
2. WispWest reserves the right to employ reasonable network management practices to prevent specific harmful or illegal activity, such as the dissemination of viruses or other malicious code or the transfer of child pornography or other unlawful content.
D. Device Attachment Rules
1. WispWest requires customer to install a router when connecting to their Internet service. This provides the customer additional security and allows for IP address conservation.
2. Customers may use a WispWest-provided router by renting one from us or may use their own, approved router purchased from a retailer.
3. As technology changes, WispWest reserves the right to update their list of approved models and require the customer to replace a previously-approved modem model that is no longer compatible.
1. WispWest employs certain practices to ensure the security of our customers and our right to protect our network. These include practices intended to protect WispWest’s network infrastructure against Denials of Service attacks and to prevent harmful elements such as viruses, spam and identity theft.
2. To that end, WispWest may permanently block a limited number of Internet TCP/UDP ports that are commonly used to send spam or perpetrate identity theft.
3. WispWest may, from time to time as needed to maintain network performance, temporarily block traffic to or from a limited number of Internet addresses participating in or being attacked.
II. PERFORMANCE CHARACTERISTICS
A. Service Description
1. WispWest offers residential and business customers a variety of levels of broadband Internet access service tiers with varying targeted speeds and features that may affect the suitability of such service for real-time applications. The features, pricing and other commercial terms of our service offerings are modified from time to time, and not all packages are available in all areas. Each package is priced to reflect the particular speed and features of that package.
2. Full descriptions and pricing information for all currently available packages are available at http://www.wispwest.net.
3. The FCC requires that we disclose information regarding the expected and actual speed and latency of our Internet access service offerings. Latency measures the average time it takes for a data packet to travel from one point on a network to another. It is typically measured by round-trip time utilizing milliseconds. While latency generally does not have a significant impact on day-to-day Internet usage, certain applications may be particularly affected by latency, such as high-definition multiplayer online games.
4. Our advertised speeds are estimates that WispWest targets to achieve for its customers. WispWest cannot guarantee that a customer will achieve those speeds at all times. The actual speeds achieved by customers may vary based on a number of factors, including, but not limited to: (a) the performance and capabilities of customer’s computer; (b) the connection between a customer’s computer and service demarcation, such as the use of wireless routers; (c) variances in network usage; (d) the distance a packet of information must travel from the customer’s computer to its final destination on the Internet; (e) congestion or variable performance at a particular website or destination; or (f) performance characteristics of transmissions over the Internet that are outside of WispWest’s control.
5. There are a number of available tools online that customers may utilize to measure Internet performance. Please note that all speed tests have biases and flaws and should be considered a guide rather than a conclusive measurement of performance.
B. Impact of Specialized Services
1. The FCC’s “Open Internet” rules distinguish between our mass-market retail broadband Internet access and “specialized services” that share capacity with our broadband Internet access services over our last-mile facilities. Examples of these “specialized services” may include WispWest’s home and business phone service, which utilize Voice over Internet Protocol (“VoIP”) technology. Use of these services, which are not subject to the same rules as our broadband Internet access services, share bandwidth with our Internet access service and because of the nature of the service may sometimes receive priority on our network. As a result, increased use of these services may affect our broadband Internet access service at certain times. WispWest monitors the impact of these services on our network to minimize their impact on our broadband Internet access service.
III. COMMERCIAL TERMS
1. WispWest offers multiple tiers of broadband Internet access service. The current pricing and other terms and conditions of the various tiers, including fees associated with early termination or additional network services is available at http://www.wispwest.net or by calling our office at 1.800.222.5454.
C. Redress Options
1. If you have any questions or concerns regarding your service, please contact our customer service department by calling our office at 1.800.222.5454. Customers may also email us at [email protected]
2. Written complaints may be sent via U.S. mail to: WispWest, 454 Moore Ln, Suite #4, Billings, MT 59102. The FCC has established procedures for addressing informal and formal complaints relating to its “Open Internet” rules. For information concerning these procedures, please refer to the FCC’s website at www.fcc.gov/consumers/guides/getting-broadband-qa.
Note to Apple Users: Most Apple computers do not support Flash by default. You may need to download the Flash Player from Adobe. Also, devices that have iOS (such as iPhones, iPads, etc) do not support Flash as well. We recommend running speedtests on a Desktop or Laptop computer within close range or directly connected to the POE equipment or the Router.
If a direct connection is not available, speed tests can be run within a close range to your wireless router. iOS devices such as iPads and iPhones can run a speedtest using the Speedtest by Ookla App, which can be downloaded from the Apple Store or you can use the HTML5 version of the speedtest in your browser by visiting Beta Speedtest by Ookla.
Note to Windows 10 Users: With the release of Windows 10, Microsoft has been pushing out weekly updates to the Operating System which with slower connections will take awhile to download. Connections with the lower speed should leave their computers on overnight while Windows 10 downloads it’s updates. To check if Windows 10 is downloading the update, you can get into the Update and Security Control Panel by clicking on the Start Menu, selecting the Settings option and then in the new window, selecting the ‘Update and Security’ tile. Once the screen reloads, you’ll see on the right side a meter that tells you how much you have downloaded out of the new update.
Troubleshooting slow Internet Connections
Before running a speed test, you may want to make sure that there are no other devices downloading, uploading, streaming or updating. Shutting down these other devices allows for a more precise speed test.
You might also want to check and make sure the device you plan on running the test on isn’t downloading, uploading, streaming or updating as well.
Everything is shut down and I am still getting slow speeds.
Try bypassing the router by pulling out the LAN or Internet cable from the back of the router and plugging it directly into your Computer. You might want to unplug the power to the router since your computer will still be connected wirelessly. After a minute, your computer should automatically detect that it’s connected via LAN right to the LAN POE box. Try running the speed test now.
I got the speeds I was looking for directly connected to my Modem. What’s going on?
- There may still be something connected to the WiFi that was downloading while you were running speed tests. You might need to hunt down that device and disconnect it from the network.
- Or it could be that your WiFI is unsecured and someone who is not authorizes like a neighbor might be using it. You would need to log into the router and add a password to your WiFi.
- There also could be some form of Interference. Sometimes other remote devices use the same frequencies as a wireless router. Devices such as Baby Monitors, microwaves, other devices with remotes will cause interference being too close to each other.
I did not get the speeds I am paying for Directly connected to the Modem. What’s going on?
- There may be an alignment issue with the dish on the outside. Is it shooting through Trees? Were there high winds recently? We might need to get a tech out there to see what’s going on. On the start of the Spring seasons, the new greenery from the tree’s often cause internet slow downs because of the new growth in front of the dishes.
- Did it recently snow or rain? There could be some snow buildup on your dish that needs wiped off. Or if there is heavy rain out, the rain could be interrupting the signal from the dish to the tower and/or the backup links are running.
- There could be something you are not aware of downloading on the computer you speedtested, like a Windows 10 update that is secretly running in the background.
In any case, if you see you are not getting the right download or upload speeds, please call our tech support department at 406-222-5454 or email us at [email protected] with a time you tried running your speedtest and the result of your speedtest, and we can see what’s going on
Welcome to WISPWest.net Help Desk
WISPWest.net offers phone Technical support Monday through Friday from 8:00AM to 6:00PM and on Saturdays and Sundays from 9:00AM to 12:00PM.
Please call 1-406-222-5454 to speak with a technician regarding your WISPWest.net Internet, e-Mail, VOIP, or Streaming issues.
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