Sometimes customers wait to call or email us to resolve simple issues. Don’t wait, engage Handcrafted Support now! 541-385-8532.
Our support system for customers starts with the first interaction we have with you. We like getting an overview of what you want to accomplish and help you shape that experience.
Webformix Speed Test
Would you like to test your internet speed, to compare with Webformix’ service? Or, are you a Webformix Client who would like to confirm you are getting full speed on your connection? By all means, try out our Webformix Speed Test below!
Our primary responsibility is to keep your internet connection up and running normally. Beyond this, we’re available to help you understand how to get an optimal experience online. How can you get streaming to work on your TVs? How can you share the internet in your home so everyone is happy? Why does your computer suddenly feel really slow? We can help you figure these things out.
How is Webformix support different?
There’s eight of us at the office. You can read more about us here. If you call in there’s a good chance we’ll have some idea of who you are and what your situation is. It helps us give better advice. It’s not something we could hope to accomplish if we were a much larger company. The larger corporate ISPs in town rely on impersonal help centers running it by the numbers. This isn’t to say that everyone working for a large ISP is a zombie, but the chances of a customer and support representative having any history is slim. Other smaller ISPs in town simply do not invest much time and energy into their support departments. Our customers tell us so.
Takes a certain kind of techie!
The culture at the Webformix office is that of information exchange. Everyone has their own specialty, but we are all generally fascinated by new trends, products and discoveries. Customers coming in to the office have referred to it as A Nerdfest. Staying on top of the cutting edge is a hobby for all of us. When we get to work we share that knowledge with you.
Testimonials from our happy customers
This is the best company we have ever dealt with. Almost 4 years with them and never one problem. Very helpful. Rick was great. Also reset our passwords for me. Thanks for hooking us up with better router and modem.
LINDA & JERRY DREHER – RICH
Webformix is great. Very responsive to any problems or questions and Eric will always return call same day, even at 7 or 8, to let me know system is ok now and what problem was. Been a customer ever since they came to the ranch and always will be. Customer service is GREAT and local.
Have had Webformix as our internet provider for many years. We have never been disappointed with the quality and service. Today we had to replace an old router with one from Webformix. Rick, the technician came out the same day to take care of that for us and he insured all devices were linked up. Also Eric, Nick and the entire staff have been consistently helpful. We appreciate the prompt, professional service! 5 stars from us!