12/23/19 22:00 PST
nake.garlic.com has been restored and our engineers are working on fixing remaining problems with individual accounts. Thank you again for your patience through this ordeal. Happy holidays from our family to yours.
12/21/19 13:00 PST
The server is coming back, although it’s slow going, as the engineers are navigating through some very difficult problems. Our expected ETA is close of business Monday. We will keep you updated as new information comes along. Thank you again for your patience.
12/20/19 17:42 PST
SVI engineering is continuing to work on nake.garlic.com. The server will continue to be unavailable intermittently while we work to resolve the issues. The engineering team is working around the clock.
Thank you for continuing to bear with us. We will update you again as soon as possible.
12/19/2019 17:15 PST
SVI engineers are in the process of bringing email services up on nake.garlic.com. If you have any questions or issues regarding your email account on this server, please call Technical Support.
Domain and web hosting services should be back up shortly as well.
12/17/2019 16:00 PST
Domain hosting server nake.garlic.com is still down.
Websites and emails hosted on this server are still not accessible.
SVI Engineers are reporting that we may need to bring up the server in stages, with email being first and with the utmost priority. Server repair will continue on overnight and we will have an update for you tomorrow.
SVI staff sincerely apologize for the downtime.
12/16/2019 16:00 PST
Our engineers are continuing to work on restoring our hosting server
nake.garlic.com to full operation.
In the meantime, web and email will still be down for the custom domain users on this server.
We will have another update by the morning of 12/17/2019.
12/13/2019 17:40 PST
One of our hosting servers is experiencing some major issues and has been taken offline. If your domain or website is down, please be assured we are working as quickly as we can to migrate the data to other servers and restore service as soon as possible.
We apologize for any inconvenience this is causing.
Please stay tuned for updates.
For Technical Support, call 1-800-899-4125
Quick Way to Fix Minor Internet Connection Issues
Most simple connection issues can be fixed by rebooting your router.
- Unplug router’s power cable from its outlet
- Wait 20 seconds, then plug the power cable back in the outlet
- Give the router a minute or two to turn back on.
Earlier today, we had some major issues within our network infrastructure that affected our wireless connectivity. As of now, all issues have been resolved and all systems are functioning normally. If you are still experiencing any problems with your connectivity, please let us know. We apologize for any inconvenience this may have caused.
With all the concern surrounding COVID-19, we at South Valley Internet would like to reassure everyone that there will be no change in the service, support, or experience we provide to our customers. Even though people may be working from home more (including us,) we have more than enough bandwidth to support everyone’s needs during this difficult time. Our office will remain open should you need anything. Everyone stay safe and be well!
Now that the dust has settled somewhat, we would like to take the moment to come clean with regard to the outage we experienced last December. We value the trust of our customers above all, and in the interest of transparency, we feel we should lay out the facts regarding what happened, and what we’re doing to ensure nothing like this happens again. On Friday, December 13th 2019, South Valley Internet was the victim of a ransomware attack. Nake, one of our web hosting servers, was breached, all its backups were deleted, then all the files were encrypted and held
Your wait is over! We have started the process of turning on customers one street at a time, starting on the south side. We are calling customers to schedule appointments. Unfortunately, we are not able to give much notice, but don’t worry! We will leave a message if we don’t get you on the first try. There will be other chances! In addition, we are introducing ILLUME, our innovative router/wifi solution powered by Plume®. ILLUME a gigabit-capable mesh network system that continuously learns about your Internet needs and automatically adjusts itself to meet them. Simply plug an Illume pod into
What is Net Neutrality? Net Neutrality has been defined as the principle that ISPs* and governments must treat all data on the Internet the same, and not discriminate or charge differently by user, content, website, platform, application, type of attached equipment or method of communication. Which means, for example, that ISPs are unable to intentionally block, slow down or charge money for specific websites and online content. *An ISP is an Internet Service Provider, which is the organization that provides services accessing the Internet, and other services including website construction and hosting. So, every time that you connect to
The FCC has killed Net Neutrality! In a 3 to 2 vote on December 14, 2017 our five FCC commissioners voted to kill Net Neutrality, at least for now. There is a silver lining to this dismal information, small Internet Service Providers (ISPs) like SVI, are upholding the principals and values of Net Neutrality. What does this mean to you? Well, unlike the big boys SVI will continue to offer a free and open internet, we will site. Big corporations like Comcast, Charter, Verizon, and AT&T will most likely slowly transition to no longer allowing for internet freedom. Be prepared!
Whether you’re looking to buy a new router or update an old router there are many things to look for in buying router. First thing is to determine what your router will be used for. Will it be used for streaming Netflix, music, and gaming or will it just be used for surfing the web? If your planning on gaming or using it for heavy streaming you will need a high performance router, whereas if you plan on just browsing the web you can get by with something more standard. The second thing to look for is the range.
Are you struggling to get Wi-Fi to every room of your house? New Wi-Fi Mesh Network Systems are able to spread your wireless connectivity throughout your house at blazing fast speeds. The Mesh system works by placing nodes around the house (three little pods). In this way you can triangulate the signal by boosting them off of each other. The whole network produces a signal that can reach even the farthest corners in your home. Unlike a Wi-Fi extender, the mesh system allows you to walk around your home without having to change the Wi-Fi settings on your phone, tablet,
VoIP (Voice over Internet Protocol) technologies will help you reduce significantly your telephone cost. Depending on your current system and internal infrastructure you may choose to keep your current phone system or to replace it with the latest in voice technology: An IP Trunking Solution is a versatile and cost effective way to enjoy the benefits of VoIP while utilizing your existing legacy system and internal infrastructure. Voice and data, will no longer reside on separate networks, your connectivity simultaneously serves both your data and voice needs.
SVI Hosted Call Center Solution has the resiliency of a carrier-class platform, enabling organizations of any size to build a comprehensive, feature-rich call center anywhere in the world. It supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location.