Plexicomm, LLC is a locally-owned business based in Binghamton, NY. With your help, we have succeeded in becoming a regional leader in state-of-the-art carrier-class internet technology. Plexicomm is dedicated to continuously improving and expanding our network infrastructure to deliver high speed broadband internet to cities, towns, and rural areas throughout the Southern Tier and beyond. We are committed to providing the critical network infrastructure and services to ensure our region continues to develop and grow as a major technological hub.
As your Internet “Solution” Provider, Plexicomm has pioneered the local use of proprietary wireless equipment that provides reliable, high-speed, always-on connectivity to the Greater Binghamton Region. Our specialized fixed wireless network provides customers with carrier-class speeds and unmatched reliability. And our modular wireless infrastructure is easily scaled and upgraded, meaning you will enjoy the benefits of leading-edge technologies as soon as they are available. Plexicomm also designed, installed, and maintained the popular Binghamton Wi-Fi network, the free Wi-Fi service for the City of Binghamton.
Plexicomm is dedicated to giving our customers the highest levels of support, performance, and value for their dollar…but that’s not all we do! We are also a leader in a wide range of internet and communication services. These include; web hosting, server co-location, point-to-point connections, emergency backup systems, security camera systems, IT services, phone systems and more. Contact us today to see how we can help.
Our commitment is to service and we want our customers to know they are valued clients. We are confident that you’ll love Plexicomm’s internet and phone services, and that is why there is never a contract.
NO CANCELLATION FEES
You may cancel your service at any time with no penalties or fees attached. Simply let us know your cancellation date and we’ll pick up the equipment at your convenience.
Our technicians will do a full site inspection and go over all of the necessary details at your location prior to installing any hardware. We guarantee our installers will do a neat and efficient job.
NO HIDDEN FEES
Plexicomm’s internet services are a flat fee. Promotional and standard prices are available on our Residential Services page. These prices include all applicable taxes and fees. Note that the VoIP phone lines are provided at a standard rate, but there are small state and federal fees that we are required by law to add. These are clearly stated on your bill.
30-DAY 100% MONEY-BACK GUARANTEE
Not satisfied with the service? Has life thrown a sudden curve your way and you need to cancel? No problem, if you cancel for ANY REASON within the first 30-days of service we will refund 100% of all fees and monthly payments you’ve made up to that point. Our technicians will come back and remove the equipment at no extra charge.
With all the customer marketing and communication possibilities available today, the staff at Plexicomm values word-of-mouth higher than all others. We get excited when our customers are satisfied enough with the services we provide to recommend them to friends, relatives, co-workers, and other business leaders. As a valued customer we would like to personally thank you for referring others by rewarding you with cash credits to your account.
To receive your $25 account credit:
- Make sure the referral provides your name to Plexicomm when signing up.
- They must be successfully installed and activated.
- After their third billing cycle has completed your account will automatically be credited.
There is no limit to the number of friends you can refer. It’s our way of thanking you for being a loyal customer and helping to spread the news about our service offerings.
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Thank you for choosing Plexicomm Internet Solutions. To protect your computer and home network from viruses and unwanted intrusion it’s important to keep your computer applications and virus software up-to-date. Please, take a few minutes to read and follow the guidelines below to see if they apply to your home or business computers. This will ensure a reasonable level of security while browsing the web and using E-Mail.
While you can directly connect your computer to the Internet connection, we strongly recommend installing a router as the first device on your home network. A router will provide a good first layer of protection between your devices and the other users on the Internet.
When setting up or adding your own computers, routers, wireless routers or other devices, set the IP (Internet Protocol) address option to automatically obtain DHCP. If you need assistance in doing this, please contact Technical Support at 866-759-4678.
If you’re having difficulty connecting after changing settings, RESTART your computer and/or other devices. It is best to shutdown your computers using the ‘Shutdown’ command. Other network devices typically have no on/off switch and you can simply unplug the device from the power source. For more specific instructions, refer to the computer or device users’ manuals or contact Plexicomm Technical Support.
INSTALL VIRUS PROTECTION
We recommend that all customers install a virus protection package on their computers. You can find many options for virus protection commercial or for free online. Customers have reported good luck with AVG: Anti-Virus Free Editions or Avast: Free AntiVirus.
Make sure to keep your virus software up-to-date. Viruses can infect your computer through bad links on the web or through E-Mail attachments. It is a common practice for hackers to infect one person’s computer and then automatically send E-Mails with a copy of the virus to everyone in their address list, often without their knowledge.
As a guideline, whenever an E-Mail message is received that contains an attachment or vague message with a link to another site, ask yourself, “does this seem like a message I would receive from this person?”. Exercise caution, and whenever possible, check with that person to see if they actually sent you the message. If you do decide to open an attachment and are presented with an option to “enable macros” chances are very good that enabling them will cause a virus infection. In most cases you should close the document immediately.
Avoid browsing any suspicious sites or clicking on any messages that pop up unless you are sure the source is trusted. If you are unsure about how to deal with a situation it’s best to just close your web browser until it can be determined if the source is legitimate.
INSTALL ANTISPYWARE/ANTIMALWARE SOFTWARE
Spyware and Malware programs are only slightly less destructive than normal computer viruses. In many cases spyware and malware programs are used to trick you into downloading additional malicious programs and viruses. The less malicious programs still can consume system resources and display unwanted pop-up ads while you browse the internet.
We recommend either Spybot 2 from Safer-Networking.org or Windows Defender from Microsoft for protection against spyware and malware. Windows Defender is integrated into Windows 10, and by default should already be active.
FIREWALL SETTINGS AND OPERATING SYSTEM UPDATES
Finally, you will want to enable your systems software Firewall and turn on Automatic Updates for your Operating System. Creating a firewall is critical to the health of your PC and your home network. A firewall helps defend your computer against intruders who try to access your computer over the internet. It is also very important to keep your computer up-to-date with the latest patches from Microsoft, Apple or for a Linux distribution. These patches are free and keep your computer updated to protect it from hackers and viruses that can infect your machine using older software vulnerabilities.
You should refer to the software or hardware manufacturer’s website for more detailed information.
For example, Microsoft users can go to http://www.microsoft.com/security/default.aspx to learn more about Safety and Security for Microsoft Windows Products.
E-MAIL SETUP AND WEBMAIL
E-Mail is most commonly accessed in 2 ways.
Option 1. Open your favorite internet bowser (Chrome, Edge, Mozilla, Safari, etc) and log into any existing mail service such as Yahoo Mail or Google’s GMail. This option requires only a username and password. No additional configuration is needed.
You may also use the IceWarp WebClient, which Plexicomm makes available to it’s customers. Just click the web mail link below and the IceWarp client will automatically display the login page.
Plexicomm’s IceWarp Web Client: https://mail.plexicomm.net/webmail/
Review the IceWarp documentation: IceWarp User Guide
Option 2. Use the E-Mail client application on your computer or device (Android, iPhone, iPad, etc.). Your E-Mall application may be able to determine some or all of these settings automatically. If you’re not using Plexicomm for your E-Mail, contact your E-Mail provider for their specific settings.
The following table contains the information needed to connect your computer, tablet or phone to the Plexicomm E-Mail system. The fields requested might vary slightly depending on the E-Mail application being used. Note that there are always individual settings for receiving (incoming) and sending (outgoing) mail.
||Your E-Mail address.
Example: [email protected]
||What you’d like to call your account.
Example: My Bingo Mail
||The full E-Mail address and password used to access your account.
Example User: [email protected]
||Plexicomm supports both IMAP and POP3 for receiving E-Mail. IMAP is recommended, especially if you will be accessing your mail from more than one device.
Server Name (both IMAP and POP3):
Security (both IMAP and POP3):
SSL/TLS (recommended) or NONE
Authentication (both IMAP and POP3):
||Typically, this is the SMTP server.
SSL/TLS (recommended) or NONE
Port (based on Security choice):
Server requires secure connection (SSL):
Server requires authentication (or sign-in):
Same password to send and receive:
Option 1: I know my billing username and password.
Proceed directly to the billing login portal to pay your bill.
Option 2: I have a copy of my bill.
1. Get the billing Username that’s printed at the bottom of your bill
2. Retrieve your password from the billing login portal by entering your Username and then clicking on the ‘Forgot Password?’ link.
3. Once you have that information use Option 1 to pay your bill.
NOTE: If you supplied us with a valid email address when signing up we will automatically email your Username and Password to that address. Otherwise you will need to fill out the online billing request form on this page and select SEND REQUEST.
Option 3: I’ve never used online billing or I don’t have a bill.
If you haven’t received a bill from us yet, don’t know your Username, or have not previously given us a billing email address, follow these steps.
1. Fill out the online billing request form on this page and select SEND REQUEST.
2. Your Username and Password will be sent to the billing email provided.
3. Once you have that information use Option 1 to pay your bill.