Unlimited Data Plans starting at $29 per month!
We are a locally owned and operated Broadband Internet Service Provider offering high-speed Internet services to rural Northern and Western Nevada. We can provide your home or office with what we refer to as Wireless Fiber Internet – bringing you the benefits of ultra-fast fiber Internet connectivity delivered via the latest wireless technologies.
We connect you to a lightning fast fiber-optic Internet backbone delivered to your location utilizing high-frequency fixed wireless equipment. We can provide a super-fast, low-latency Internet connection with UNLIMITED usage at very reasonable prices, even if you live beyond the reach of DSL or Cable… and NO contract or phone line is required!
Our high-speed low-latency Internet service is perfect for gaming, stock trading, video conferencing, and VoIP phone calls!
Our service is available in the Topaz Ranch Estates (TRE), the Holbrook Junction and Highlands area, Spring Valley, Topaz Lake, Antelope Valley, Wellington, Smith, Smith Valley and surrounding areas of Douglas and Lyon Counties.
Our office is located in the red roof A-Frame building in Topaz Ranch Estates (TRE) on the corner of Hwy 208 and Albite Road.
Because we are locally owned and operated, our technical staff is here to assist you when you need help! Our support is available 24/7, please see our Contact page for more information.
To Sign Up for service, please use the form on our Contact page and select “SignUp”. Be sure to include your address so that we can verify service availability to your location.
Frequently Asked Questions
How does our Internet Service work?
Our Internet Service uses fixed Wireless broadband technology to deliver the same high speeds and service of traditional broadband providers but delivered wirelessly as opposed to through buried cables. Typically, a small antenna is placed on your home or office that receives a direct signal from one of our towers nearby. Unlike technology used for cellular data, the wireless connection from your home “end point” and our tower allows for fast reliable service via a fixed wireless connection. This prevents the interrupted data experienced by cell phone users that often happens as signals bounce from one tower to another.
How are we different from Cable?
Traditional cable broadband service via your TV provider is only available if the provider has already dug trenches and buried wires to your home or business. And for most, cable broadband also means you are pressured into purchasing a contract “bundle” of phone and TV services to get their best prices.
Availability of cable broadband has no bearing on whether you can get Wireless Internet access. Once a tower is broadcasting, Wireless Internet is available to just about everyone for miles in every direction. We provide competitive speeds and excellent customer service, often at lower prices. Plus, the added value of never having to deal with “big cable” again.
How are we different from DSL?
DSL internet service requires a phone line connected to your house and the monthly fees that go along with it. We do not require a phone line, so that extra cost is eliminated! DSL’s quality of service is affected by your location’s distance from the service provider’s hub and how many other customers are on at the same time.
We offer consistent speeds throughout the day and night and service doesn’t degrade from one house to the next. Availability of DSL has no bearing on whether you can get Internet access from us.
How are we different from satellite Internet?
Satellite technology has similar “reach” to our Wireless Internet however it suffers from data lags called “latency” as the signals literally travel to outerspace and back. Data usage caps and overage charges are also common so costs tend to be MUCH higher than our Internet service which comes with unlimited data.
Why is our Internet service better than the other providers?
Northern Nevada High Speed Internet is an excellent alternative to satellite and other wireless providers for several reasons: We deliver to your home or office what we refer to as Wireless Fiber Internet – bringing the benefits of fiber Internet connectivity to rural areas where traditional broadband infrastructure has not been laid and customers are stuck with nothing or slow AND expensive satellite or other throttled and data-capped services. We do NOT throttle or cap or charge extra for your data usage. Also we have VERY low-latency rates so our high-speed Internet service works great for gaming, stock trading, video conferencing, and VoIP phone calls where quick response times are vital.
What is our Internet Service Coverage Area?
Our high-speed Internet Service is available in the Topaz Ranch Estates and surrounding areas, the Holbrook Junction and Highlands area, Spring Valley, Topaz Lake area, Antelope Valley, Smith, Wellington, Smith Valley and surrounding areas of Douglas and Lyon Countie. In order to get Internet service from us, you must have line-of-sight (with no obstructions) from your location to one of our repeaters or towers. See the map below for our current coverage areas (shown in green). Click on map for larger view.
Are there any data usage charges or is the service throttled at all?
We charge a flat monthly fee with UNLIMITED data usage for our Internet service. We do not charge for data usage at all and we do not throttle your speed at any point. Unlike cell carriers or satellite Internet service providers, with Northern Nevada High Speed Internet – you get UNLIMITED data, at your FULL speed, ALL the time!
Can I upgrade my Internet service if I need to?
Yes! You can upgrade your service at any time. You will just pay the difference between your current plan and your new plan on the month when you upgrade. There are no extra fees involved in upgrading. To upgrade your Internet service, please use the form on our Contact page and select “Upgrade” and be sure to select your new speed plan.
What are our Billing and Payment Terms?
Internet Service is provided on a month-to-month basis from the 1st to the end of each month with payment due for the currently billed month on or before the 10th of each month. Payments can be made by cash, check or by credit card: Visa, MasterCard, American Express or Discover. Payments may be mailed or dropped off in the payment drop slot located at our office. Customers may also setup AutoPay of monthly service fees charged to a credit card. Please see our payment page for more information.
How reliable is our Internet service?
Our Internet service has a current network reliability rating of 99.998% overall uptime over the past 12 months. Our network reliability is better than AT&T’s published rating for their Internet service and we keep improving our rating all the time! We have a sophisticated monitoring system with multiple layers of alerts which tells us about failed equipment and power outages so we can respond quickly to keep things running smoothly. We have battery backup systems in place at all of our repeater and tower locations that get us through most power outages and we have bigger and longer-lasting backup power systems at our most critical towers to keep your Internet connection up and running 24/7!
Will my service be affected by weather?
Certain Wireless technologies (such as satellite or cellular, for example) can be affected by weather, however the technology and frequencies we use allow us to reduce and mostly eliminate what is known as “rain fade.”
What equipment is required for our Internet Service?
We provide and install a small dish antenna at your home or office location which is powered by a POE (Power Over Ethernet) injector and provide you with a standard Ethernet connection. You can plug this connection directly into your computer, however we highly recommend connecting to a wireless router so that 1) you can use your connection with more than one device 2) you can have Wi-Fi within your home for your portable and media devices and 3) you have firewall protection and isolation for all of your home and office network devices. You will need to use your own router. See our router recommendations below. We also require all equipment to be on a surge protector due to the highly volatile electrical service in our area.
Which wireless routers do you recommend?
We recommend the Ubiquiti home routers which are awesome! We also recommend Linksys routers.
How do I ensure my home network is secure?
While we have deployed several different security protocols, the most vulnerable point of a connection is the end customer’s Wi-Fi network. Keeping your home network secure is key to making sure your connection stays clean.
A few things to remember:
- Always encrypt your network. A Wi-Fi network without a password is like a home without a door, you are just asking for unwanted guests.
- Change the default settings. Your router typically comes with common default settings for the network name, password, and IP address. It is best to change all of these as soon as you can.
- Use a strong password. Avoid your name, your dog’s name, your phone number etc. If your neighbors could guess it, it’s not secure. Alway combine letters, numbers, characters and upper/lower cases.
- Use WPA2 encryption on your wireless password. Never use the old WEP or WPA encryption methods.
Check out this handy guide from CNET for more information. If you need help with any of these things we can definitely assist you!
Which antivirus software do you recommend to keep my computer systems protected?
We recommend ESET Antivirus! We have been using it for nearly 20 years and have seen it in action countless times protecting even the most determined viruses!
How do I watch local TV channels over the Internet?
There are several options (and more arriving all the time) to watch local TV channels over the Internet. We are an Internet service provider and not a TV provider, so you will need to find a service that streams the TV channels that you want. Check out this guide to some of the TV streaming services that are available.
What speed do I need to stream Netflix or Amazon Prime or Hulu or Vudu?
Follow the links below for the Internet speed recommendations from each of these video streaming services:
How do I figure out which speed plan I should get?
Check out this guide to determine what Internet speed you should choose.
How do I check my Internet connection speed?
We have an Internet speed tester right here on our website as well as links to some other speed test sites. Visit our Speed Test page to check your connection now.
Internet Service Plans
NEW Pricing effective January 2020!
|Max Download||Monthly Rate||Plan Name & Typical Usage|
|1.5||$29||LITE: light web browsing and email|
|2.0||$38||BASIC: web browsing, social networking, shopping|
|3.0||$54||REGULAR-DUTY: heavier web surfing, music, videos, Netflix SD|
|4.0||$69||MEDIUM-DUTY: music, videos, gaming, Netflix SD|
|5.0||$83||HEAVY-DUTY: more gaming, more users, more video streaming, Netflix HD|
|6.0||$96||ULTRA: even more gaming, even more users, even more video streaming, Netflix HD|
|7.0||$110||EXTREME: MORE of all of the above and ALL streaming services|
|8.0||$124||GAMER: all streaming services and great for gaming|
|10.0||$152||EXTREME-X: streaming to the MAX! Great for multi-user households (available in select areas)|
|12.0||$174||EXTREME-X2: streaming to the MAX! Great for multi-user households (available in select areas)|
- Flat Monthly Rate – No Extra Fees
- All plans include UNLIMITED data!
- Download speeds listed are in Mbps (Megabits per second)
- Upload speeds for all plans are 25% of download speed – for example: 4.0 Mbps download plan has 1.0 Mbps upload
- Please see our FAQ page for our coverage areas
- We also have Custom upload and download speed plans and Business / Commercial plans available to suit your needs – please call or email us for more information
Check out this guide to determine what Internet speed you should choose. Also check out our FAQ page for video streaming speed recommendations.
Our service is offered on a month-to-month basis. No contract is required, however you will need to fill out a credit application with us to begin service.
There is a non-refundable installation fee of $150*** which includes fixed-wireless equipment installed at your location and cabling to your router. Standard installation includes up to 100 ft. outdoor-rated/shielded CAT5e cabling with one wall penetration. Additional charges may apply for additional installation work. You will need your own wireless router which uses an ethernet feed. No modems required.
***We have options to reduce or waive the installation fee with a 1 or 2 year service contract (early termination fees and other restrictions apply).
We generally install within 1-5 days.
We perform all programming and maintenance on our equipment.
There are no data caps with our service – this means UNLIMITED usage!
To Sign Up for service, please use the form on our Contact page. Select “SignUp” and be sure to include your address so that we can verify service availability to your location.
Current Network Status
and Maintenance Notifications
Scheduled Network Maintenance:
There are currently no scheduled maintenance events.
All systems are operating normally as of 7/9/2020, 12:07:40 PM
If you are experiencing an outage or a connectivity problem which is not addressed here, please use the form on our Contact page and select “Support” to submit a support request. We do our best to respond to all support requests within 1 hour.
For current power outages affecting the area please check the
Overall uptime over past 12 months: 99.998%
For the latest news and tech tips follow us on Facebook
Please check our Network Status page for current network status and possible outage information.
NEW Pricing effective January 2020! See our Internet Plans page for more details.
April 2020 – We have upgraded our fiber backbone connections, doubling our bandwidth capacity in order to keep ahead of the increased demand due to the coronavirus crisis. We have also upgraded most all of our towers and repeater sites to handle the increased throughput levels.
Nov 2019 – We have completed construction and network upgrades for our additional fiber backbone coming into our core network site. This will provide us with additional bandwidth and network redundancy.
July 2019 – We have completed a total rebuild and upgrade of our main backbone links and relay tower as well as a total rebuild and upgrade of all of our core network components and transmitters.
April 2019 – As many of you are well aware, NV Energy has just about the most unreliable and dirtiest power in all of America right here in our neck of the woods, especially in the Topaz Ranch Estates. While we do have battery backup systems at all of our tower sites and generators at several, this has not been enough to avoid all the problems the bad power has caused us. Because of all these problems from this horrible power situation, we have purchased and installed new power monitoring equipment for our tower sites. This new equipment will immediately alert us of any power outages as well other ‘dirty’ power problems allowing us to quickly respond before our battery systems deplete.
Jan 2018 – After several months of long hard work, we have completed our new feed to Smith Valley with double the capacity and even lower latency!
Sept 2018 – We have completed building 2 new repeater sites in Smith Valley which has expanded our coverage area and increased capacity in the valley. We have also completely rebuilt our main tower in Smith Valley and installed upgraded equipment to accommodate the ever increasing bandwidth demand. We have also completed our overall network IP addressing and software upgrades in our continuing efforts to improve our Internet service.
Jan 2018 – We are currently taking advantage of the lack of real winter weather and are building 2 new repeater sites in Smith Valley to expand our coverage area there.
Dec 2017 – We are happy to announce that we have successfully completed our long-planned relocation and upgrade on our main relay tower on the mountain near Topaz Lake! We started planning this a year ago with a new long-term lease agreement and the purchasing of all new equipment over the past 6 months. Phase 1 was completed last month in November and Phases 2 and 3 were completed over the past week. Phase 1 involved installing new mounting brackets on the tower at our new location and installation of all new electrical and communications cabling. In Phase 2, we installed all new antennas and transmitters and then connected and tested everything. In Phase 3, we switched the network and all customers over to the new equipment. We were then able to take down all of the old equipment from the tower that the previous owners had placed there. This very important relocation and equipment upgrade has doubled our bandwidth capacity and has added redundancy and backup systems at this critical relay point in our network.
Oct 2017 – We have completed a total rebuild of one of our main repeater sites in Smith Valley – completely replacing the old rig in Wellington below the “SV” that the previous owners had setup. The new repeater site is taller, stronger and has MUCH more capacity as well as an increased coverage area. We switched customers in this area over to the new tower on November 1st.
Sept 2017 – We have completed a total rebuild of one of our main repeater sites in TRE – completely replacing the old junky tripod rig as well as the failing power line and transmitters that the previous owners had setup. The new tower is super-reinforced with a couple of tons of concrete along with plenty of rebar and deeply embedded into the hilltop. This new tower should be able to withstand all the wind that mother nature can blow at it! We also ran new power lines underground up to the new tower and equipped it with new higher capacity radios and antennas. We switched customers in this sector over to the new tower on October 1st and are already seeing a huge difference in performance.
July 2017 – The long-planned upgrades to all of our Smith Valley links have now been completed and MUCH more bandwidth is now being delivered to the valley! Also our Smith Valley network is now running on our new Super-Customized battery backup system and can now handle the longer extended power outages which have become all too common in our area.
June 2017 – Our Holbrook repeater site has been entirely rebuilt and rewired for better coverage and much better reliability. Over the past year we have been rebuilding all of our existing tower & repeater sites so that they are better equipped for power outages, high winds and anything else that mother nature (and NV Energy) throws at us. We will continue our work until all of the repeater sites from the former owners have been rebuilt properly and/or replaced. Our goal is the best and most reliable Internet service available!
May 2017 – We have been very busy these past couple of months installing new towers and repeaters in Smith Valley. We now have more coverage in the valley with even more in the works! We have also upgraded our backbone capacity to bring even more bandwidth to ALL of our customers.
Feb 2017 – We are happy to announce that we have completed installing our new backup power systems at each of our main tower sites. This will enable us to keep all of our systems up and running through most of the power outages that continue to plague our region.
Jan 2017 – We have begun upgrading our Smith Valley backhaul feed and repeater sites. This will provide increased bandwidth and better coverage for our Smith Valley customers!
Dec 2016 – We are installing a new repeater site in TRE for even better coverage in the community. We expect it to be online by next week!
Nov 2016 – Our backhaul upgrade is complete and new upgraded speed plans are now available!
Oct 2016 – We have begun our big backhaul upgrade and will be rolling out our new speed plans soon.
Sept 2016 – We have a very big upgrade coming up next month which will enable our new expanded backbone capacity to reach all of our customers! The upgrade will involve changing out the main wireless links from our fiber backbone all the way to the office. This upgrade will require some downtime, but we will let you know in advance of when and how long. We will be sending out an email soon to announce the exact date and time of the upgrade and expected downtime. With the cost saving methods we have been implementing and the backbone upgrades we have planned, we will soon be offering all of our customers increased bandwidth. We will offer this increased bandwidth at NO ADDITIONAL cost to you! This means you will pay the same monthly price but will get more (speed) for your money! Exact details for this upgrade will be coming soon.
June 2016 – We have begun upgrading our repeater tower sites in Spring Valley. These improvements will increase capacity and improve network performance and reliability.
May 2016 – We have begun upgrading our repeater tower sites in Topaz Ranch Estates. We are also installing a new repeater tower site in TRE. These improvements will increase capacity and improve network performance. We are in the process of switching customers over to the new repeaters and we may need to re-aim the antenna at your location for optimum line of sight to one of the new repeaters.
March 2016 – Online Bill-Pay is now available!
Jan 2016 – New Internet Service Plans have been announced for 2016
Under New Ownership – September 2015!
Since taking over the business in September 2015, we have made several important changes and improvements in the network. We have now implemented multiple layers of security including physical layers, several layers of firewalls, network load balancing, network isolation and segregation via VLANs and physical separation of network segments through additional routers and switching components.
We continue to make improvements to our tower and repeater sites and will introduce newer technologies and upgrades to make the network more stable, reliable and secure. You will not find a more secure network anywhere. We are making great strides to make our network, and your Internet connection, the fastest and most reliable available!
Wind & Weather Forecast: