STRIVING TO PROVIDE
QUALITY COMMUNITY SERVICES
Kaleva Telephone Company has been serving the Kaleva, Brethren, Wellston and Dublin areas of Manistee County for over Sixty Years. We have tried to stay current with the ever changing technologies of the times.
KALEVA TELEPHONE CO.
Storage units available through the
Kaleva Telephone Company
For more information on the Kaleva Storage Units
Call us at:
4 Different Sizes Available!
6’x10’ Unit = $25.00/mo
10’x13’ Unit = $35.00/mo
10’x20’ Unit = $55.00/mo
10’ x 27’ Unit = $75.00/mo
* note there is a $25.00 security deposit on each unit
EFFECTIVE MARCH 1, 2020
SERVICE CALL FEES for any reason:
RECONNECT FEES for any reason:
Telephone Jack or DSL Jack: $40.00 (plus $40.00 premise visit/service call fee)
Additional TV: $25.00 at time of initial install
Additional TV (other than at time of install): $25.00 (plus $40.00 premise visit/service call fee)
Places of Interest
Like many of Michigan’s independent telephone companies, we have a colorful history. Kaleva Telephone Company was founded in 1924 with $750 in capital by local business people who wanted telephone service. At that time there were 18 telephone lines.
John Cribbs and his wife, Charmon (Kamppinen), bought the company in December 1948. The Kaleva Telephone Company had 72 phones when the Cribbs took over, today it has about 1068. 1948 was the same year that New York gave up the title of being the only large city to have a rapid transit standard fare of $0.05, when it raised that fare to $0.10. The fare had not been raised since 1904. A gallon of gas only cost $0.16 and a new car was $1230.00, (except for a hot new car, the Porsche, which was introduced that year). It’s amazing that the Kaleva Telephone Company basic local service rates remained the same for over 50 years, in fact, the company’s last phone rate increase was in 1956, and in 1967 each customer received a $0.25 rate reduction!
Everything gradually increased over the course of 50 years but not for Kaleva Telephone Company customers. It took 50 years before a rate increase was forced. 50 years ago the cost to install a telephone was $3.50 – it remained $3.50 until the late 90’s! I used to get a kick out of the expression on a new customer’s face when I told them it will be three fifty to install service and they actually asked “Three Hundred and fifty Dollars?” and were actually more surprised that it is $3.50. Currently it is only $19.75 to install a landline.
“Customer service is our number one priority.” One of the best things about rural telephone is knowing your customers on a first-name basis, Kaleva Telephone Co. is proud of its support of local schools and service clubs. We are happy to work with the Lifeline program to ensure that everyone who wants telephone service in our community receive it.
Kaleva Telephone Company is still a family owned business which now services approximately two-thirds of Manistee County with state-of-the-art digital switching and fiber optic cable. We now offer high speed DSL internet service to our rural area, which has expanded beyond our telephone service boundaries. After a few years we heard the need from our customers for TV Service, so, we started offering digital cable TV service as well.
Yes, when you think about it, things have changed a lot in 69 years, but after all this time there are some things which have remained the same…some things, which fortunately, haven’t fallen by the wayside. One good thing is that Kaleva Telephone Company is still around and thriving after 69 years of hard work and lots of dedication by everyone involved.
FEATURES PROVIDED BY KALEVA TELEPHONE COMPANY
Three-Way Call – allows you to add a third party to a previously established connection. If either party hangs up after the conference, you are still connected to the remaining party.
Call Forwarding – automatically forwards your calls to another location when you plan to be away from your telephone for an extended period of time or you do not wish to receive any calls. Note that you, not originating party, are billed for any toll charges when the forward-to number is outside your local area. If you have call forwarding, it is one of the following types:
Fixed Call Forwarding To Fixed Numbers – With this option, the forward-to number has been selected by you and permanently programmed by the telephone company.
Variable Call Forwarding to Any Number – With this option, you select the forward-to number when you activate call forwarding.
Speed Calling – lets you store 8- or 30-frequently called numbers and placed such calls by dialing 1- or 2-digit codes.
Call Waiting – informs you that another party is trying to contact you while you are engaged in a telephone conversation. You can answer the incoming call and talk privately without losing the first party. You can also alternate between parties.
Caller I.D. – Displays name and number or just number of party calling you.
Call Waiting/Caller I.D.
Additional Phone Service Information
Monthly Service Charges. Monthly service charges are billed one month in advance from the first of one month to the first of the next month. Services connected mid-month are prorated from the date of installation and are billed in addition to the monthly in advance local service charges. If you have Kaleva Telephone for long-distance – charges are billed one month in arrears.
Repair Services. Our Company provides normal maintenance of telephone service to the outside of the house known as the demarcation point. This demarcation point is identified as a small grey box located on the outside of the customers home. If you request repair to your telephone service and the problem affecting service is due to a customer product such as a telephone, wiring, security system, answering machine and the like on the inside of the home, you will be charged a repair visit. Customers who connect any item to the demarcation point on the outside of the house that cause the line to go out of service will also be charged a repair visit.
Line Repair Service Number. 231-362-3291 During office hours personnel will answer. After hours Electronic Secretary will answer, Be sure to give your name, TELEPHONE NUMBER, and the nature of your problem.
Office Hours. Winter Office hours are 8:30 am to 5:00 pm Monday to Friday. Summer Office hours are 8:00 am to 5:00 pm Monday to Friday. The office is closed Saturday and Sunday and major holidays. For your convenience there is a drop-box for payments located by the drive-up window of the telephone company office for after hour payments.
Long Distance Carriers. There are many long distance carriers to choose from who provide service into the Kaleva Telephone Exchange. If you do not specify a carrier for your calls at the time of installation, your long distance service will be blocked. For long-distance carriers other than Kaleva Telephone require that you contact them directly and set-up an account with them. We have compiled a list of some of the carriers that provide service into the Kaleva Telephone Exchange:
MISS DIG. Our Company is a member of the MISS DIG ASSOCIATION. Before excavating ground in your yard; on the roadway; drives. Please call MISS DIG at 800-482-7171 and request a location ticket be issue locating underground buried telephone lines. This is a FREE service. State Law requires you to notify utility companies 72 hours prior to locate their lines.
LIFELINE & LINK-UP SERVICES
The Lifeline Telephone Assistance Program makes residential telephone service more affordable for qualifying low-income households throughout Michigan
Lifeline offers three primary benefits to qualifying consumers.
- Reduced Charges – Households receive a monthly discount in their local telephone services charges. In most cases, the discount is $11.25 per month.
- Option to Elect Toll Blocking in Lieu of a Service Deposit – Consumers have the option of blocking outgoing long distance toll calls free of charge. If the applicant elects this option, the local telephone company will not collect a service deposit in order to initiate Lifeline service.
- Reduction in Local Telephone Line Installation Service Charges – Pursuant to the Link-Up America Program, a qualifying customer is eligible for a 50% reduction on local telephone line installation service charges.
Lifeline and Link-Up services are available to certain low-income consumers who meet the following criteria:
- Applicant’s household incomes does not exceed 150% of current federal poverty standards. Documentation of income is required.
|# of Household Members||Gross Monthly Income||Gross Annual Income*|
|* Add $5,940 ($495 monthly) for each additional household member.|
- Enhanced Tribal Lifeline applicants may be eligible if they live on or near a federally recognized reservation and participate in one of the following programs:
- Bureau of Indian Affairs General Assistance Programs
- Tribally Administered TANF
- Head Start Programs (if you satisfy the income qualifying standard’s)
- National School Lunch Program’s Free Lunch Program
The maximum income amount varies according to the number of people in the household. The application must be completed by the person in whose name the phone is listed, and the phone number listed must be the applicant’s primary residence.
To Apply for Lifeline Services: Click Here to visit the LifeLine website
Our online automated bill payment system is secured and operated by CDS Global. The information you submit on this site is secure and will be kept confidential. All communications between you and CDS Global are encrypted using Secure Sockets technology and strong security procedures are maintained and monitored in our processing center. We safeguard any personal information you may supply and do not share it.
Using the system, you can view and pay your bill using VISA, MasterCard, or Discover. $3.00 convenience fee per transaction will apply.
Important registration information:
As this is a new system, you will need to register the first time you use it. After you have registered, just click the “Continue” button below to access your account and make payments.