About Ashland Fiber Network
The Ashland Fiber Network (AFN) was created in the late 1990s when a small group of local innovators decided to take control of the city’s destiny by building a telecommunications network. The Ashland Fiber Network is a community-owned infrastructure designed to provide a platform for showcasing local compassionate people, supporting local innovators and sharing our community’s unique independent way of living and thinking with the world.
AFN’s unique open access model means that the city owns, manages and maintains the telecommunications infrastructure, then leases it to preferred locally owned Internet Service Providers (ISP’s) so customers can choose between going with AFN directly or the partner ISP that best fits their needs. Unlike most Multiple System Operators (Charter, Century Link, etc.) 100 percent of the revenue generated from subscriptions stays in the community.
Choose Your Community. Choose AFN.
Ashland Fiber Network partners with every school district in Ashland and Southern Oregon University.
Ashland Fiber Network supports emergency services throughout the city.
We’re continually installing new WiFi hot spots for increased access to free internet throughout Ashland.
We’re helping medical services in Ashland and beyond to bring the best medical technology available to Southern Oregon.
QUALITY OF LIFE
Ashland Fiber Network provides internet access to the U.S. Cellular Community Park in Medford.
We’re expanding! Ashland Fiber Network is coming to Talent in the near future.
I’ve been connected to AFN Internet for over a decade, enjoying super fast speeds, a reliable connection, friendly local customer service assistance, and super affordable rates. Ironically, I live in Ashland, one of the more affluent cities in Oregon. Yet my monthly Internet bill through AFN is $15 a month less than my friend’s who lives in Portland. I’m saving $180 a year just by the fact I have AFN. Furthermore, I like that the money I spend with AFN stays in my community.
Ashland Fiber Network Tech Tips
Common Terminology Explained
OCTOBER 2, 2018
What Type of Router Do I Need?
OCTOBER 2, 2018
Community WiFi Locations
OCTOBER 1, 2018
Frequently Asked Questions
Do I need a DOCSIS 3.0 modem on AFN for my connection to work?
Yes, we do require a DOCSIS 3.0 cable modem to connect to AFN. We recommend the following cable modems:
- SMC D3CM1604, D3CM1604V, or D3G1604W (all support 16 channel bonding)
- Motorola SB6xxx or SBG6xxx. The SB6183 and SB6190 support 16 channel bonding
- Arris CM820
At this time we do not support DOCSIS 3.1 cable modems.
I think my neighbor is slowing down my connection and using my internet through my wireless router. How do I stop that from happening?
We highly recommend that customers secure their wireless networks with WPA2 encryption. Please consult the manual of your wireless router for specific instructions. If you misplaced your manual, it should be available online at the manufacturer’s website.
I’m confused about the terms UPLOAD and DOWNLOAD. Can you tell me what this means?
Uploading is when you are transferring data from your computer to the internet. For example, sending an email or uploading a photo to a website. Downloading is when you are transferring data from the internet to your computer. Watching a video or surfing the internet are examples of downloading data.
I’ve heard AFN is doing ‘bandwidth capping’. What does that mean?
There are no data or bandwidth caps on AFN. AFN adheres to the principals of Net Neutrality which means we treat all data on the internet equally. We do not hinder or block any internet traffic. We also will never sell your personal information to third parties.
If I decided to use AFN as my internet connection, do you offer tech support? Do you offer an email address or other services like VOIP (Voice over Internet Protocol)?
AFN provides support for direct connect customers Monday through Friday, from 8 AM to 5 PM. We do not provide email accounts.
Our partner ISP’s offer value-added services such as extended support hours, custom email, telephone service, and cable TV service. Learn more here.
Do you offer weekend installs?
Yes, we offer installation services 7 days a week.
What is the best package/speed for streaming movies over the Internet?
Most users connect with our “Max Home” service. If you have many devices streaming and surfing the internet at the same time, we recommend our “Max Streaming” service.
What is the difference between using Ashland Fiber Network as my service provider versus using one of the partner ISP’s?
If you connect to AFN direct with the city or with one of our partner ISPs, you are connecting to the same physical plant. The only difference is, your internet bill will appear on your city utility bill.
What should I do if I have an outlet available at my residence and it doesn’t work for internet?
All customers signing up for Ashland Fiber Network internet service will need an active coaxial cable outlet activated. Call our AFN Customer Service Division to schedule an appointment at 541-552-2222, 8AM – 5PM, Monday through Friday. Installations are scheduled 7 days a week and a specific time that works best with your schedule can be arranged.
What wireless router models are compatible with AFN?
AFN is compatible with most brands of routers. We prefer Netgear routers. For the faster tier services, we recommend Netgear Nighthawk routers. We also recommend securing your wireless router with a password and by using WPA2. Read more about routers here.
Do you recommend hardwired or wireless?
While wireless is more convenient, we highly recommend hardwiring devices where possible. Wireless connections are more susceptible to interference.
I want to stream content from Netflix/Amazon/Apple/Hulu. What device do you recommend?
We recommend using a streaming device, like Apple TV, Roku, or Amazon Fire TV Stick. For best performance, we do not recommend using a blu-ray player or TV.
Kind Words From Our Customers
At Ashland Fiber Network we are committed to providing a great product that is backed up by exceptional customer service. We love getting feedback from our customers, so please feel free to email us about your experience with Ashland Fiber Network.
I’ve been connected to AFN Internet for over a decade, enjoying super fast speeds, a reliable connection, friendly local customer service assistance, and super affordable rates. Ironically, I live in Ashland, one of the more affluent cities in Oregon. Yet my monthly Internet bill through AFN is $15 a month less than my friend’s who lives in Portland. I’m saving $180 a year just by the fact I have AFN. Furthermore, I like that the money I spend with AFN stays in my community. — Mike
Thank you so much for helping us sort through our frustrating problems with the Internet connection. We so appreciate Dena’s perseverance in sticking with it and her follow-through has been amazing!! She’s a true gem! She’s been a delight to work with and when she needed guidance or support, Chad was there for her. Thanks again, we’re quite happy to be up and running smoothly. — Joanne and George
I called AFN on Feb 3rd because I unexpectedly lost my Internet service. A technician named Dena came out and solved the problem within half an hour. (Turns out Charter had installed a filter that hampered data transmission). I was very impressed how quickly she assessed, diagnosed, and corrected the issue, while maintaining a high level of professionalism and friendliness. — Derek
Thank you and your colleagues… I rate you 5 out of 5 for customer satisfaction. I really hope you all get overtime for that. Thank you again. — Stephen
I’d like to thank Andy for coming out to my house last week and tracking down a cable modem problem that had been bugging me for some time. He did thorough testing and a professional job repairing or replacing some questionable connections in the incoming cable line. The modem has been stable ever since the line repair. Again, many thanks to Andy. — Paul
I just wanted to say thank you for the new upgraded service. It is much faster and if it is as reliable as it is fast everyone will be happy. Thanks for the prompt service and your installer, Andy was great! — Paul
I am very glad to live in a place that has an AFN. I know there have been many bumps in AFN’s road… The experience I just had with two city councilors responding to my email, connecting me to a high level AFN manager, and having the conversation reaffirms why I have been glad all along that we do have AFN. If I had been dealing with Charter none of this would have happened. No one would have cared… I know it is quite rare for a town this size to have an infrastructure like AFN. To me there is something about it that is quite aligned with the spirit of Ashland, where we tend to do things our own way, and keep human aspects center stage. I like that and I appreciate that. — Steve
Connect Your Home to AFN
AFN Max Home
Up to 60 Mbps
AFN Max Stream
Up to 120 Mbps
Sign Up Through Our Partner ISPs
I’ve been connected to AFN Internet for over a decade, enjoying super fast speeds, a reliable connection, friendly local customer service assistance, and super affordable rates. Furthermore, I like that the money I spend with AFN stays in my community.
Connect Your Business to AFN
Twenty years ago, the City of Ashland began investing in the infrastructure and technology needed to support existing businesses and attract new businesses by providing access to the fastest internet anywhere. Today, Ashland Fiber Network provides Ashland businesses with internet services that equal or surpass those available in major metropolitan areas. We are committed to providing business owners with access to the tools you need in order to thrive in an increasingly connected world. AFN reinvests every dollar of revenue into ensuring that your business will always have access to the best technology available.
Up to 180 Mbps
With 180 Mbps download and 11 Mbps upload, this service is great for small businesses with up to 15 users.$95/month – No Contract Req.
Up to 220 Mbps
With 220 Mbps download and 26 Mbps upload, this service package is idea for businesses with high upload needs.$120/month – No Contract Req.SIGN UP FOR AFN
Dedicated Fiber Line = 1000 MbpsWhile our Business and Enterprise plans provide the speed most businesses need to thrive, we can also provide a direct fiber connection with up to 1GB upload and download speeds. We’d be happy to review the benefits and costs associated with a direct fiber connection, and help you figure out the best fit for your business needs.CONTACT US
Sign Up Through Our Partner ISPs
If you’re looking for a bundle of services – telephone, email, cable tv, then sign up with one of our partner Internet Service Providers (ISPs). We partner with these companies so you can have the freedom to choose exactly the services you need while still supporting Ashland Fiber Network and local businesses.
“Ashland Fiber Network has been providing fast, reliable internet for our coffee shop and patrons for several years. The service is so great that we signed up for home service too. With multiple users always needing to be online it’s been a perfect internet service for the business and the whole family. I really appreciate the fact that the money we spend with AFN stays in our local community.”
– Dustin Way, Owner Rogue Valley Roasting Company
Choose Your Community. Choose AFN.